I envy your IT Jennifer. That's one of the difficult parts of working for Arts & Sciences...whatever the faculty wants, they get. And we're expected to support it. Even if we've never laid eyes on it before in our lives. That itself doesn't really bother me because I get to play with new toys all the time...but the level of expectation...like they bring in a new HTC phone and want me to configure it to the Exchange account when I've never even seen that HTC before-and they just knock on our door. They don't even give me a heads up that they're coming, so I can't research it before hand. It's not rocket science, but every smart phone is different.