I had a major win today at work. I've been going back and forth with our Exchange team about my users having calendar entries mysteriously disappear. And then conference rooms were 'accepting' meetings but not blocking their time out, so leaving them available for double-booking. Exchange kept insisting my users were scheduling wrong, and I kept going back to them insisting they weren't. All this started 8/2 and one of the high ups even closed out my ticket 9/27. :angry: I opened a new one and CC'd the high-level tech guy I'd been working with. He ignored me. A lower-level help desk technician did respond to me (after I sent a follow-up email asking if anyone was going to address this major issue) a week after I opened a 2nd ticket. There was lots of back and forth with this Lori chick in the middle. She was on my side, but getting the big-wigs to admit there was a fundamental problem was difficult. At one point last week, a top person even left a voicemail for Faye stating that the overwhelming consensus was the issue was user training and best practices. I was LIVID!
FF to today and Faye and I are meeting with two of the top level email team members and the one was the guy that blew me off at the end of Sept. He finally found the problem and even showed us on his computer. It indeed was a fundamental structural issue on the back-end. I've said it all along and had to really push hard but finally convinced them. It was a smug moment for me. :D
I mean really...for one, my users have done this the same way for years and all of a sudden they're all going to start scheduling meetings in a different way? AND I'm too stupid to know my users aren't doing it right? If that was the case, I would have never contacted them to begin with. They simply didn't know what the problem was.
It could have been a catastrophe too because we're gearing up to migrate to Office 365. The back-end changes they're making in preparation for that is what started the mess. If I didn't catch it and hound them, who knows what other issues would have occurred after Alumni Affairs migrated? Now we can be fixed before migration. Go me. :D

