Originally Posted by
Ky'sMom
Yes Chrissy you have to fill out a dispute form any time there is fraud. Without that, the investigation will not start and they will not be able to give you the credit back. They should have given it to you at the branch and helped you fill it out. They will ask you about all your recent purchases and make sure you recognize them and just dispute whichever ones you did not do. Also it is standard to close an account with ACH fraud because it can happen again. Also make sure they don't link your new account to the old one as sometimes they will link the two together and pull money from the new account for other fraudulent charges. It is such a mess dealing with these things. I wish I had some extra funds laying around, I'd fly up there and b!tch to them about what they should be doing. I can't believe they didn't give you the form to fill out.
Stuff like that, unfortunately, used to happen to a lot of my customers. They would be upset and in tears sometimes by the time they got to me because of other workers being so inept, which is totally not cool in these sorts of circumstances as most people don't have extra money lying around somewhere for their day to day expenses.
Erin